Order tracking
Where's my Ice Gel Cap?
Enter the tracking number from your shipping confirmation email to see live updates from the carrier. Most orders arrive in 2–5 days.
Don't have your tracking number? Sign in to view your orders
Finding your tracking number
Three places to look.
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Shipping confirmation email
When your cap ships, we email you the tracking number and a tracking link. Search your inbox for "shipped" or "Chill Therapy Ice Gel Cap".
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Order status page
Open your order confirmation email and click "View your order". The status page shows each shipment and its tracking link.
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Your account
Sign in with the email you ordered with to see every order, its status and its tracking details in one place.
Go to my account
What to expect
From order to freezer.
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Order confirmed
You get an order confirmation email right after checkout.
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Shipped
Once it ships, a second email arrives with your tracking number.
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On its way
Tracking can take up to 48 hours to show its first update while the carrier scans the parcel in.
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Delivered
Most orders arrive in 2–5 days. Pop it in the freezer for 2–3 hours and you're ready.
Delivery questions
Still stuck? Reply to your order confirmation email and we'll look into it for you.
My tracking number isn't showing anything yet.
That's normal for the first day or two. The number is created when the label is printed, but the carrier only shows updates after it scans the parcel. Check again in 24–48 hours.
I haven't received a shipping email.
Check your spam or promotions folder first. You can also sign in to your account or open "View your order" in your order confirmation email to see whether your cap has shipped.
It says delivered, but I can't find it.
Check around your door, mailbox and parcel lockers, and ask neighbors or your building's front desk. Carriers sometimes mark a parcel delivered a little early, so give it until the end of the next day. Still missing? Reply to your order confirmation email and we'll help.
Can I change my shipping address?
Reply to your order confirmation email as soon as possible. We'll do our best to update it before your cap ships. Once it's with the carrier, you can often request a change through their tracking page.
What if I want to return it?
You can return your cap within 14 days. Just get in touch with us and we'll walk you through it.
Keep a spare in the freezer.
One for home, one for work, so relief is always cold and ready.